Yes, we ensure all carers have an individual carers insurance policy in place before they start working with you.

We like to keep things simple and straightforward, so part of our service is to handle the financials on the carers behalf, we simply invoice you fortnightly or monthly.

Yes, if you receive funding for your care then the funding can be used to pay for your care services.

• DIRECT PAYMENTS: This funding comes from the local authority and can be used to pay for the services of a carer from any provider you choose including through Carers on Demand. You can contact your local authority for more information on direct payments or talk to us.
• CHC FUNDING / NHS CONTINUING HEALTH CARE: Yes, this funding can pay for your carer. NHS CHC Funding is offered by the NHS for complex and ongoing health conditions and to qualify you will be required to undertake a health assessment with your local NHS TRUST.
• LOCAL AUTHORITY / COUNCIL FUNDING: You may be entitled to this type of funding, and the council can undertake an individual assessment of your needs and finances to see if you are entitled to funding. For more information about funding please contact your local council directly for more information.
• OTHER BENEFITS: Lots of clients can benefit from various benefits to help fund their care. This can include, Attendance Allowance and Carers Allowance, PIP Personal Independence Payment, DLA Disability Living Allowance. For more information on the type of benefits you may be entitled to you can contact your local authority or check the government disability calculator online.

We know from time to time things can occur and unexpected events can happen. If ever your carer is unable to attend the visit for any reason, then we ask both you and the carer to contact us as we have access to a large pool of vetted carers so would ideally introduce you to another carer to cover them. The carers can also subcontract and often they work with a small pool of carers and they can cover each other should the need arise, however the introduction must always be made through Carers on Demand and not with the cover carer directly as per our terms. Family or friends could also cover if available.

Your carer will book any holidays in advance, and we can then introduce you to another carer of your choice for this time.

There is no cancellation period required if you are not happy with your carer we can then match you with another carer if required. There is no cancellation period required. Clients and carers can opt to have a contract between themselves which the carer can provide you with on request you can then both add any agreements such as cancellation periods in the contract if preferred. We can support you with this if required.

Generally, we would not advise this as Carers on Demand offers a quality professional service for clients looking for the very best, experienced and vetted carers in the UK therefore we must protect the services we provide, and by passing our services is not recommended. When you are introduced to a carer through Carers on Demand you accept our terms of service and this includes data protection and privacy agreements to protect both the clients, the carers and Carers on Demand.

However, we do offer an option of working with the carer directly and this will incur a fee for the cost of sourcing, vetting and registering the carer. Please talk to us about this directly. We do take the bypassing of our services very seriously and we do use various resources to ensure this does not happen without our consent. Clients and carers by passing the services of Carers on Demand without our agreement can be pursued through the courts, including the recovery of all costs including court fees, legal costs and third-party investigator fees if required.